Dispatcher, couple meet months after baby delivery

Dispatcher makes winning play to aid fellow dispatcher

Awards program provides color-coded praise

Fun-loving couple stops by center to say thanks for CPR save

Inaugural award honors Dave Massengale

Dispatcher of the Year noted for ability to keep his cool

REMSA achieves world's first ECNS ACE

EMD role can be pivotal to outcome

Callers' complaints lack specificity

Owner and staff driven to stay on top