Protocol, Procedure, and Policy from 1989 still applicable today

Protocols define the legal standard of care in emergency dispatch

Compliance improves Determinant Correctness and Survival

While some things have changed, the fundamental concepts remain the same

Poison Control saves unnecessary 911 calls, responses, and ER visits

Emergency Dispatchers are a powerful link in providing critical care

Why isn’t there a specific determinant?

Watch the accompanying video to see Dr. Henry Heimlich demonstrate his own maneuver to a classroom learning the innovative technique.

Now, more than ever, is the right time to learn how to control stress

Feedback and education get appropriate response and patient care dialed in