Emergency dispatchers bring calm after the storm breaks

Following the Code of Ethics and Code of Conduct essential

Why choose anything other than Academy protocols?

What is well-intentioned is not always best

Protocols vs. guidelines—choose very carefully

It’s time we start doing it right, not just fast.

Dr. Clawson’s “Holy Grails” enigmas perfect the interrogation and response coding processes at dispatch.

Permission to act is in the call for emergency help.

Despite the long-term reliance on L&S, it is not a risk-free practice.

Quotes impart deeper understanding of ideas