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Job Listing

Fire District Dispatcher

 

Bargaining Unit: IAFF Local 1230
Shift: 24-hour Kelly schedule


Why join the Contra Costa County Communications Division?

The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually.  

The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations.

The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue.

Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency.

We are looking for someone who is:

  • Able to multi-task and triage incoming calls and radio communications.
  • A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations.
  • Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work.
  • Adaptable to learning new technology and has excellent computer skills.
  • Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays.
  • A team player who understands and embraces TEAMWORK!

What you will typically be responsible for:

  • Receiving routine and emergency calls for Fire and Medical services.
  • Processing calls using Medical Protocol Dispatch Systems (MPDS).
  • Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking).
  • Transmitting messages by operating telecommunications and computer equipment.
  • Maintaining an accurate record of the location and current status of emergency response field units.
  • Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy.
  • Selecting emergency response field units in accordance with established user agency policies and procedures.

A few reasons you might love this job:

  • You’ll be a part of an AMAZING team of dispatchers that take pride in their work.
  • The 24-hour work schedule allows for more time with your family.
  • We are a team of the “best of the best” dispatchers in Northern California.
  • You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team.

A few challenges you might face in this job:

  • Getting acclimated to the 24-hour Kelly schedule.
  • Adjusting to a new or different way of dispatching fire and medical units.
  • Learning a new CAD system, EMD protocols, and new geographical area.

Competencies Required:

  • Decision Making: Choosing optimal courses of action in a timely manner
  • Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
  • Professional & Technical Expertise: Applying technical subject matter to the job
  • Adaptability: Responding positively to change and modifying behavior as the situation requires
  • Attention to Detail: Focusing on the details of work content, work steps, and final work products
  • Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
  • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
  • Self-Management: Showing personal organization, self-discipline, and dependability
  • Informing: Proactively obtaining and sharing information
  • Listening: Fully comprehending spoken communication
  • Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
  • Teamwork: Collaborating with others to achieve shared goals
 
Tentative Assessment Dates
Virtual Structured Interview: (tentative) week of September 19, 2022


To read the complete job description, please visit the website: https://www.governmentjobs.com/careers/contracosta/classspecs/3969?keywords=fire%20district%20dispatcher&pagetype=classSpecifications

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months.

 

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator’s License.  Out of state valid motor vehicle operator’s license will be accepted during the application process.
 
Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience: Two (2) years of full-time (or the equivalent of full-time) experience within the last three (3) years, operating 9-1-1 telephones, Computer-Aided Dispatch (CAD), and radio communications equipment while dispatching public safety emergency services.

Performance Requirement: Ability to type at a speed of not less than 30 words per minute at a PC terminal.

Other Requirement: Must pass a thorough background investigation and medical screening prior to employment.

Desirable:

  • Certification as an Emergency Medical Dispatcher (EMD)

Selection Process

  1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
  2. Online Interview: Candidates who possess the minimum qualifications will be invited to participate in an online interview.  In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher.  The interview will measure candidates' competencies as they relate to the Fire District Dispatcher classification. These may include, but are not limited to: Self-Management, Listening, Building & Maintaining Relationships, Handling Stress, Establishing Credibility, and Decision Making. (Weighted 100%)

The online interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to participate in the online interview, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org.  For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627.
 

COVID-19 VACCINE REQUIREMENTS

Please note that as of August 24, 2021, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=

 CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

 EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.