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Job Listing

REDCOM Executive Director


JOB TITLE: REDCOM Executive Director

DEPARTMENT: Communications – Sonoma Dispatch

REPORTS TO: AMR Regional Director



SUMMARY: Under the direction of the AMR Regional Director for Sonoma County, the REDCOM Executive Director serves as the primary manager of the Dispatch Services Agreement, carrying out the mission and goals established by the REDCOM Board of Directors. The Executive Director serves as the primary point of contact for the REDCOM Board of Directors, sub-committees, member organizations and allied agencies. The Executive Director will promote a positive working environment in the communication center utilizing total quality management concepts and practices, insuring incorporation of AMR and REDCOM’s mission, vision, strategies and goals.



The Executive Director shall:

  • Manage dispatch center in effective/efficient manner within policy & performance parameters established by AMR, the Dispatch Oversight and Advisory Group and the Board of Directors.
  • Develop and propose goals, objectives and strategies for consideration by Board.
  • Actively engage with the Board in strategic planning processes designed to anticipate future needs, goals and objectives.
  • Implement administrative, operational and technical procedures that support REDCOM’s goals, strategies and policies.
  • Develop and propose preliminary and final budgets for both AMR and the Joint Powers Authority.
  • Implement financial procedures in support of budget goals.
  • Pursue appropriate grant funding for equipment, processes, and improvement.
  • Ensure compliance with laws, regulations, , pertaining to the operation of the Fire & EMS 911 PSAP
  • Prepare for and facilitate Board meetings: Provide research, reports, and input as requested by the Board
  • Within framework of Contractor’s Human Resource Policies and Procedures, and according to job specifications and Budget approved by REDCOM, hire, promote and provide corrective action up to termination.
  • Provide general supervision of Operational and Administrative staff. Interpret policy under the guidance of AMR and REDCOM JPA Legal counsel.
  • Advise and confer with Board, Member agency leadership, Allied agency Leadership & staff.
  • Respond to issues regarding services and implement appropriate operational Policies for services provided under this Agreement
  • Coordinate the development of REDCOM operational & technical procedures with Member agency leadership, Sonoma County Public Safety Consortium, County Radio, Sonoma County Fire Chiefs Association, Coastal Valleys EMS Agency, etc.
  • Represent AMR and REDCOM with other public agencies, media and community at large.
  • Carry out other duties as may be assigned by AMR and the Board.
  • Other duties may be assigned.


  • Provide coordination and leadership for all Communication/Dispatch Operations
  • Lead, motivate, promote growth and supervise all Communications Center staff
  • Provide performance feedback to subordinates through positive reinforcement and quality assurance review
  • Mentor employees, conduct annual performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results.
  • Assist in driving performance
  • Comply with all employment laws and support affirmative action/equal opportunity and diversity goals.


  • High school diploma or equivalent (GED).
  • BA/BS in Public Safety Management OR related industry experience is also highly preferred.
  • Minimum 5 years’ leadership or management experience in a 9-1-1 dispatch environment.
  • Experience in Fire, EMS or Emergency Management highly desired.
  • Highly ethical, principled, and accountable professional who has demonstrated leadership and management skills.
  • Demonstrated leadership experience in finding paths for migration to new Understanding of the complexities inherent in acquiring new technical systems.
  • Experience with budget planning, preparation, forecasting and administration is preferred.
  • Proven history of success and a comprehensive knowledge of public safety communication Capable of making tough decisions in a timely manner when required.
  • Must possess a history of progressive, proactive and innovative program development, as well as a track record of successful follow-through and implementation.
  • Excellent oral, written and interpersonal communication skills.



Occasionally: Touching, walking outside, typing 35 WPM

Frequently: Walking inside, reaching, kneeling, stooping, and bending. 

Constantly: Hearing/listening, clear speech, sitting, and seeing.



Occasionally: Complex reading and writing, memorization, high math skills.

Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision   making.

Constantly: Analyzing, perception/computation, complex math skills.



Occasionally: Repetitive tasks. High pressure daily operations. Exposure to intense emergency incidents, including community wide disasters.

Frequently: Intense tasks.



Occasionally: Facsimile, telephone, radio

Frequently: Copy machine.

Constantly: Desk top Computer/laptop, keyboard, calculator, stapler, 3-hole punch, stamping, sharpener. 



Occasionally: Works with others, extended day.

Frequently: Works alone, face-to-face contact with others.

Constantly: Works around others, verbal contact with others, inside.


NOTE REGARDING COVID-19: Upon accepting an offer and joining the GMR family, new hires will be required to submit a COVID-19 vaccination status of either vaccinated or not vaccinated.


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.