Sometimes, what a caller tells a dispatcher is not explicitly stated, as much as it is implied. Sometimes, it takes reading between the lines.
“As a dispatcher, you just don’t know what is going to happen, and it’s difficult at best, at times, to determine from what the caller tells us,” said Tracy Deitschman, EMD, EFD, during her NAVIGATOR 2015 presentation, “It’s the Law—Five Laws of Responders.” “Never get complacent, thinking, ‘This is just another routine call.’ Listen carefully because if you don’t, that’s when bad things do happen.”
Dyana Fisher celebrated the “best day” of her working life alongside the 8-year-old who made it all happen.
“She was full of high energy, bubbly,” said Fisher, EMD, EFD, EPD, St. Cloud, Fla., Police Department 911 communication center. “She was so grateful, and the best part, she said, was receiving the medal.”
St. Cloud resident Alexandra Becerril probably had the second-best day of her life on Oct. 2, 2015, one month after the first best day nearly two months earlier.
A show of hands at a NAVIGATOR 2014 session indicated at least a few dispatchers felt like they were simply going through the motions—in their case verbal—when providing PAIs for CPR.
“It was the same way with field responders,” said Dr. Douglas Kupas, Emergency Medicine Doctor, Geisinger Medical Center, Danville, Pa. “They were going through the motions. Many couldn’t remember someone they had saved.”
“A little time at the ‘ProQA gym’ will keep you in better shape for those times that 911 demands more of you. Your callers are counting on you." — Art Braunschweiger, software instructor, IAED-certified ED-Q instructor for Priority Dispatch, and Journal of Emergency Dispatch columnist
In the U.S., how many states mandate hands-only CPR training as part of the public school curriculum as of Sept. 2015?